Privacy Policy

At TVC Parts, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, purchase parts, or communicate with us.

Please read this policy carefully to understand our practices regarding your personal information.

1. Important Information and Who We Are

TVC Parts is the data controller responsible for your personal data.

We have appointed a Data Protection Compliance Officer to oversee questions in relation to this policy. If you have any questions about this Privacy Policy, including requests to exercise your legal rights, please contact our Data Protection Compliance Officer using the details below:

Company Name: TVC Parts
Email Address: enquiries@tvcparts.com
Postal Address: 3 Mallusk Rd, Belfast, Newtownabbey BT36 4PP

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, categorised as follows:

Identity Data: Includes first name, last name, username or similar identifier, and job title.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Vehicle Data: Includes vehicle registration mark (VRM), chassis number (VIN), and vehicle make or model details submitted to identify the correct parts.
Financial Data: Includes payment card details and bank account information required to process transactions.
Transaction Data: Includes details about payments to and from you, alongside details of products and services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access our website.
Profile Data: Includes purchases or orders made by you, your preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

Direct Interactions: You may give us your Identity, Contact, Vehicle, and Financial Data by filling in forms on our website, placing an order, creating an account, or by communicating with us by telephone, email, or post.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and server logs.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as payment service providers, vehicle database lookup services (for VRM lookups), and credit reference agencies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Purpose and Lawful Basis for Processing

Registering New Customers

When you register as a new customer with TVC Parts, we collect and process your Identity Data and Contact Data. We do this on the lawful basis of performing a contract with you.

Processing and Delivering Parts Orders

To process, fulfil, and deliver your orders for commercial vehicle and car parts, as well as manage your account payments, we process your Identity, Contact, Financial, Transaction, and Vehicle Data. The primary lawful basis for this processing is the performance of our contract with you. We may also rely on our legitimate interests to recover any outstanding debts owed to us.

Vehicle Lookup and Parts Compatibility

To ensure you receive the correct parts for your specific vehicle make and model, we process your Vehicle Data and Technical Data (such as VRM or VIN lookups). This processing is carried out to perform our contract with you.

Relationship Management and Customer Service

We process your Identity, Contact, Profile, and Marketing and Communications Data to manage our ongoing relationship with you. This includes notifying you about changes to our terms or privacy policy, requesting feedback, or assisting with customer service enquiries. This is necessary both for the performance of our contract and to satisfy our legitimate interests in keeping our business records updated and improving our customer care.

Business Administration and Website Security

To administer, maintain, and protect our business and website, including troubleshooting, system maintenance, data analysis, and network security, we process Identity, Contact, and Technical Data. We do this on the lawful basis of our legitimate business interests to run our operations efficiently, ensure secure IT services, and prevent fraud.

Marketing Communications

We may process your Identity, Contact, Usage, and Marketing and Communications Data to send you relevant updates, promotional offers, and news about our parts and services. We collect this data based on your explicit consent, or where it is within our legitimate interests to develop our business and inform customers about relevant products. You can opt out of receiving marketing messages at any time.

5. Disclosures of Your Personal Data

We may share your personal data with internal and external third parties for the purposes set out above:

Service Providers: IT and system administration suppliers, payment gateways, vehicle lookup database providers, and logistics or courier companies delivering your orders.
Professional Advisers: Solicitors, bankers, auditors, and insurers providing consultancy, legal, insurance, and accounting services.
Regulatory and Government Bodies: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Transfers

We process data primarily within the UK and European Economic Area (EEA). If we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards approved by the UK government.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is restricted to employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data:

Request access to your personal data (commonly known as a "data subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data where there is no good reason for us continuing to process it.
Object to processing of your personal data where we are relying on a legitimate interest.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact TVC Parts on enquiries@tvcparts.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

10. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Changes to the Privacy Policy

We review our privacy policy regularly. Any updates will be posted on this page. It is important that the personal data we hold about you is accurate and current; please keep us informed if your personal data changes during your relationship with us.